Terms of Storage

  • It is Your obligation to lock and secure the Room; alarm the Room; remove Your padlock upon vacating Your Room; and keep it from unauthorised entry (condition 4)
  • Our obligations as to what you can store and how you can use the Room (conditions 8, 9 & 10)
  • Late payment charges and other additional charges payable by You for failure to pay on time (conditions 14, 15 & 16)
  • Our right to sell the Goods in the event of non-payment of Our Fees (condition 18)
  • Your obligation to check that the Room is suitable for storing the Goods (condition 19)
  • We do not insure the Goods. It is a requirement of our self storage agreement that your goods are insured to their full replacement value whilst they are in storage and you must supply us with evidence of taking out such insurance cover before the contract can be signed. This Condition explains Your obligation to insure the Goods and the exclusion and limitation of our liability. In particular, please note the warranties which you are providing to Us, including that the goods are not worth more than the full replacement value indicated by yourself (condition 21)
  • Grounds for Termination of this Licence, including the requirement to give us seven days written notice (condition 26)
  • Your notification to Us of any loss of or damage to Your Goods within a reasonable time period (condition 29)
  • The purposes for which We may use Your personal data and Your consent to the use of Your personal data for marketing purposes (condition 39)

Terms of Insurance

  • You understand that it is a condition of our self storage agreement that your goods are insured to their full replacement value whilst they are in storage and you must supply us with evidence of taking out such insurance cover. We can provide you with insurance cover under our self storage open cover policy. And that if you take out our insurance, you understand that cover does not relate to any other goods other than those securely stored in your room.
  • You confirm that the sum insured represents the full new collective replacement value of all your property stored and that you will maintain your insurance with us on this basis at all times (conditions 3 & 4)
  • You will notify us if at any time during your period of storage the sum insured increases or decreases and you will then pay the adjusted premium (conditions 3 & 12)
  • You have a right to cancel this insurance without penalty prior to the start of your storage. Once the goods are moved into our store, your right to cancel ceases and you will be charged the full fee for the insurance up until when you are next due to pay a renewal premium with us. You are free to cancel this insurance at any time subject to 7 days written notice (condition 6)
  • You understand that insurance cover is accepted subject to the payment of the Total Insurance Charge and that if at any time your charges fall into arrears, the cover will be cancelled with effect from the date your charges become overdue for payment (condition 9)
  • You confirm that your property does not include either any items that are prohibited for storage identified in the Customer Licence, or any items excluded under the insurance terms and conditions, unless specified by you and agreed by us in writing (conditions 13, 14 & 15)
  • Any claim you make will be handled by PoundGates and Company Limited (see clause 16 for their Contact details) – a party independent of both us and the insurer (condition 16)
  • If you feel that you have not been offered good customer service by this insurance, you have been provided with suitable information about how to contact Big Yellow, the Insurers and the Financial Ombudsman Service (condition 17)

Storage Quotation

Please contact us for a fully tailored quotation to suit your storage needs. Simply fill in this form and we’ll be in touch within 48 hours, or you can call us on 01684 292 555.

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